Support

Frequently Asked Questions

How do I deposit items?

Navigate to the "Deposit" tab, select the TF2 items you want to deposit from your Steam inventory, and confirm the trade offer. Once the trade is completed, the item value will be credited to your balance.

How do I withdraw items?

Go to the "Withdraw" tab, select the items you want to purchase, and confirm. Make sure your Steam Trade URL is set in your profile settings. A trade offer will be sent to you automatically.

How do I deposit cryptocurrency?

Go to the "Wallet" tab, select your preferred cryptocurrency and chain (e.g., USDT on BSC or USDC on AVAX), and send funds to the displayed deposit address. Your balance will be updated after blockchain confirmation.

Where do I find my Steam Trade URL?

Go to your Steam Trade Offer Privacy Settings and copy your Trade URL. Paste it in your CHESTF profile settings.

My deposit has not been credited. What should I do?

Crypto deposits require blockchain confirmations which may take a few minutes. If your deposit is not credited after 30 minutes, please contact support with your transaction hash. For item deposits, ensure the trade offer was accepted and not held for escrow.

Is there a minimum deposit amount?

Yes, the minimum crypto deposit is $1 USD. Deposits below this amount may not be detected by our system and could be lost.

Contact Us

If you need further assistance, you can reach us through the following channels:

Discord:Coming soon
Email:support@tf2shop.com
Steam:Message us through Steam

We typically respond within 24-48 hours. For urgent issues such as failed transactions, please include your transaction ID or trade offer number.

Trade Issues

If you encounter issues with a trade:

  1. Check your trade offer history on Steam
  2. Verify your Trade URL is correct and up to date
  3. Ensure your Steam inventory is not set to private
  4. If the issue persists, contact support with your trade offer ID